Dispatching and Receiving Clerk SAQA 99446

NQF Level 3
Occupational Certificate
Credits: 34

Learning material includes:

  • Facilitator Guide
  • Workplace Modules
  • Practical Modules
  • Knowledge Modules
  • Classroom-ready / online training materials

R9 550,00 excl VAT

More Information about this Occupational Certificate:


The purpose of this qualification is to prepare learners to operate as Dispatching and Receiving Clerks. A Dispatching and Receiving Clerk records goods received into a business and the dispatch of goods from a business while minimising losses to the establishment and maintaining stock records.

A qualifying learner will be able to:

  • Receive deliveries of stock into the business.
  • Dispatch stock from the business.

The qualification has two clear focus areas which may be offered as part qualifications, these are "Dispatch Clerk" and the Receiving Clerk" part qualifications. The constituent modules for each are detailed in the qualification notes.


In the wholesale and retail industry, the financial value of a business is usually made up of two aspects, cash and the actual value of the stock held by the business. One of the major problems faced by wholesale and retail businesses is shrinkage (losses) which to a large extent takes place in the receiving and dispatch department. Most dispatch clerks working in these departments are not adequately trained for the task. According to sector skills plans, this would be an ideal place to recruit learners for this occupation. The career opportunities within the wholesale and retail environment include a number of other occupations e.g. store person, supervisor and visual merchandiser (also known as window dressers or display assistants).

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