Checkout Operator SAQA 99707

More Information about this Occupational Certificate:

Purpose:

The purpose of this qualification is to prepare a learner to operate as a Checkout Operator. A Checkout Operator promotes customer loyalty while recording purchases and receiving payment and minimizing losses to the establishment.

A qualified learner will be able to:

• Communicate with customers in a wholesale and/or retail environment.
• Record sales and process payments in a wholesale and/or retail environment.
• Cash up and control change in a wholesale and/or retail environment.

Rationale:

This qualification targets learners who come into contact with customers on a daily basis in a wholesale and retail environment. In the wholesale and retail industry, customer service is of paramount importance. Very often the only person who comes into contact with the customer is the checkout operator.

Checkout operators or cashiers operate tills at sales points in most large stores, recording and receiving payment for goods being purchased. They pass items over an electronic bar code reader or key in prices manually. Skilled checkout operators in the wholesale and retail industry play a crucial role in contributing to the profitability of the business through the way that they process transactions and interact with customers.

The Wholesale and Retail sector has created a developmental pathway for different occupations within the sector. This qualification will aid learners along a path of life-long learning and social transformation through the formal acknowledgement of competencies, skills and knowledge through the attainment of a registered Qualification thereby enhancing their employment prospects.