SUPERVISORY REFRESHER WORKSHOP

COURSE PURPOSE

To upskill Team leaders and Department Supervisors on the basic Supervisory skills needed to manage, control and lead a team.

DURATION

One Day: 8.30 – 16.00

COURSE OUTLINE

  1. THE VITAL ROLE OF THE SUPERVISOR
  1. BASIC SUPERVISORY FUNCTIONS 
  • Planning
  • Organising
  • Leading
  • Controlling
  1. THE IMPORTANCE OF PEOPLE IN AN ORGANISATION
  • People are the means by which things get done.
  • The way a Supervisor interact with and manage his team will be the most important challenge and indeed the most important responsibility.
  1. THE IMPORTANCE OF PEOPLE AND LEADERSHIP IN AN ORGANISATION
  • Responsibilities to Management
  • Responsibilities to the team/department
  • Duties of a Supervisor
  • Dealing with customer complaints
  1. COMMUNICATION AND STAFF PERFORMANCE
  • Effective communication
  • Maintaining And Improving Staff Performance
  • Setting And Communicating Clear Work Requirements And Obligations
  • Staff training and motivation
  • Solving performance problems with staff
  1. TIME MANAGEMENT

Cost per Delegate

COST: R2,050.00 P/P (EXCL. VAT)