Organizations, whether they are retail, educational, business, industrial, government, military, service, healthcare, or entertainment focused, are made up of people – women and men.

It is people who provide leadership, stewardship, and follower-ship in every organization.
People formulate strategies to help organizations achieve their specific objectives.
People constantly learn new and innovative ideas to help transform their organizations from mediocrity to greatness. It is people who make things happen in all organizations, even those operated by robots which, after all, were designed by people.

People who work spend more of their time at work than at any other single activity. They can’t eat for eight hours a day. They can’t drink for eight hours a day.

What people can do for eight hours a day is work. And, in the course of those eight working hours, people are going to:

• Produce work and sabotage it.
• Learn something new and forget.
• Make decisions and procrastinate.
• Create and conform to rules.
• Exult in accomplishments, and despair in failures.
• Come early to work and not at all.
• Avert catastrophe and cause accidents.
• Get drunk and sober up.
• Fight and reconcile.
• Get excited and bored.
• Form cliques and get left out.
• Reveal confidences and clam up.
• Understand and misinterpret messages.
• Take risks and avoid them.
• Accept others and stereotype them.
• Empathize and discriminate.
• Help others and stab them in the back.
• Cooperate and compete.
• Bargain and threaten.
• Lead and follow.
• Harmonize and disrupt work activities.
• Grow and die.

These are productive and counterproductive human behaviours common in today’s organizations.

Surprisingly, people are often the most neglected part of critical organizational resources. People are being taken for granted, and in some cases, grossly mistreated by their superiors.

The rapidly changing nature of business given today’s economy and global competitiveness requires a fundamental rethinking in how organizations manage people. Organizations will not be successful or profitable if they do not pay sufficient attention to their working people. Those people have faces. They have feelings. They have aspirations. They want to do their best every working day to help make their organizations successful. And, most importantly, they demand to be treated unfailingly as human beings.

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